German call center opens second location in Kosovo

German dialogue marketing service provider Avedo continues to expand: A modern call center is being built in Gjilan that offers excellent customer service and attractive jobs.

With a focus on German-speaking customers and flexible working models, the location will be an important part of the success story of Avedo. 

Avedo Kosova opens a new location in Gjilan, Kosovo

Gjilani is the new location of Avedo Kosovo and an important step in the success story of the company, which started its activity in Pristina in January 2023 with 40 employees. Under the leadership of an experienced management team, Avedo Kosova has become one of the most successful call centers in the country.

The goal of growing to 200 employees within two years has been significantly exceeded: Hail Kosovo currently employs a team of 350 people. This growth is now creating more jobs, which will be created at Avedo in Gjilan from December.

"Gjilan offers us ideal conditions: a well-developed infrastructure, access to a wide range of qualified workers and the opportunity to strategically use our proximity to Pristina. By doing this, we are focusing on the further growth of our group and at the same time strengthening the economic development of the region," says Uwe Lamnek, CEO of Ströer X GmbH.

What exactly does Avedo do?

As a specialist in dialogue marketing and customer service, Avedo takes care of Customer Service Ice On behalf of the well-known Company. Avedo, with 24 locations, is part of Ströer X in Germany and within the group focuses on telesales and telemarketing.

In addition to service and sales over the phone, customers are also treated through other channels such as e-mail, social networks, web or video chat. Each year, Avedo handles approximately 100 million customer contacts.

Hail Kosovo currently provides telephone support to German-speaking customers from the technology, travel, e-commerce, energy supply and telecommunications sectors. The company's goal is to become the main call center in Kosovo and to have a positive impact on the economic and social development of the community. 

Does this mean that only German-speaking personnel are required?

Not only. Avedo Gjilan plans to further expand the range of services in the region and also implement projects for English-speaking customers and. for this purpose, we are looking for engaged employees who want to work in a dynamic and innovative environment.

What makes Avedo special?

The success of Avedo is based on an employee-centric culture built on support, appreciation and personal development. This includes regular training, attractive social benefits such as comprehensive health insurance and performance-based bonuses, as well as social activities that strengthen team spirit.

Avedo also offers the flexible work model, enabling home office, to ensure an optimal work-life balance for employees.

As in Pristina, Avedo Kosova wants to create an atmosphere in Gjilan in which employees feel comfortable and achieve exceptional results together with a highly motivated team.

The future and the vision

The location of Avedo in Gjilan aims to become an important part of the call center industry in Kosovo and an important employer for the region. With innovative technology and customized solutions, the company aims to provide sustainable value to both its customers and employees.

For more information, contact the website: www.avedo.de